AT&T PROBLEM AND COMCAST

I have to share this true story with all of you in regards to AT&T. It is 100% true and worth reading if you are trying to decide which provider of phone and Internet services you should choose. Mind you I understand that each at one time or another has technical issues and we have all experienced service interruption along the road. The deciding factor of choice, to me, would be how responsive they are in rectifying the problem. Another factor is actually being able to contact and report a problem under 30 minutes and maybe, just maybe talk to a real person!

Here we go:

Note We use AT&T for our 3 phone lines and dedicated T1 high speed Internet access. We use Comcast for our cable TV connections.

Location: Broward County, Florida. Area code 33026.

Residential Homes, Underground Service AT&T and Comcast

Our Issue is with AT&T

Wednesday July 17th 2013 at 5am noticed we had no telephone or high speed Internet connections. We did have Cable TV. Nothing Nada Zip from AT&T.

Went to a neighbours home after being sure they were awake to see if they have phone service. They did. They did because they have Comcast. I used their Comcast phone to call AT&T and after prompting my way through their system for about 30 minutes hoped they got the message. A recording assured me the problem would be fixed soon. Sure it will.

Thursday July 18th 2013 at 5am.... Nothing Nada Zip from AT&T Dead! That's 24 hours down. From a cell phone I call AT&T same routine, prompt after prompt after prompt BUT they know about the problem. Seems obvious that they make sure no live person is there for you to talk to. Strange isn't it?

Same day two repair people show up to make sure its not MY FAULT inside the house. Nope not my fault and later they finally find the issue is a terminal box four houses down. Water got in it but they cant fix it cause its raining. These repair men had to call is a different crew for this type of repair.

Friday July 19th 2013 at 5am....Nothing Nada Zip again from AT&T! Whats that 48 hours without service? Not possible you must be saying, but true! BUT here it is at 11am I get a call! A call from the service man telling me he fixed the problem. After over 50+ hours I have phone and Internet again!

Now here is what gets me. When I spoke to a AT&T technician at my home he told me AT&T cannot compare to Comcast, on the down low of course. Those with Comcast phone, Internet and TV never lost a signal and their terminal boxes stand side by side in the same puddles and rain. Another thing worth mention is AT&T, at my place, has a Upload and Download speed loss after 5pm. You can set your watch by it and I pinged it. What does this mean? You don't get what your paying for. Comcast had no speed loss.

Today is Saturday. Im going to call AT&T to argue for a credit on my bill. I prompted my way for 20 minutes. Guess what? I think your gonna guess.  

                   CLOSED!